Terms and Conditions

Last Updated: January 26, 2025

These Terms and Conditions ("Terms") govern your use of the services provided by Travquench Travel Private Limited. By accessing our website, using our services, or making a booking, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

• "Company," "We," "Us," or "Our" refers to Travquench Travel Private Limited
• "You," "Your," or "Customer" refers to the individual or entity using our services
• "Services" refers to all travel-related services provided by us
• "Booking" refers to any reservation or purchase made through us

2. Acceptance of Terms

By accessing our website, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

3. Booking and Payment

3.1 Booking Process

All bookings are subject to availability and confirmation. We reserve the right to refuse any booking at our discretion. A booking is considered confirmed only after we have received full payment or the required deposit and issued a confirmation document.

3.2 Payment Terms

• Payment must be made in accordance with the payment schedule provided at the time of booking
• We accept payment through credit cards, debit cards, bank transfers, and other approved methods
• All prices are quoted in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without notice until a booking is confirmed
• Additional charges may apply for special requests or services

3.3 Pricing

All prices are inclusive of applicable taxes unless otherwise stated. Prices are subject to change due to currency fluctuations, fuel surcharges, government taxes, or other factors beyond our control. We will notify you of any significant price changes before confirming your booking.

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

Cancellation policies vary depending on the service provider and type of booking. Cancellation charges will apply as per the terms of the specific booking. Generally:

• Cancellation requests must be made in writing
• Refunds, if applicable, will be processed within 14-21 business days
• Service provider cancellation charges and our administrative fees may apply
• No refunds will be provided for no-shows or unused services

4.2 Cancellation by Company

We reserve the right to cancel any booking due to circumstances beyond our control, including but not limited to natural disasters, political unrest, or service provider cancellations. In such cases, we will provide a full refund or offer alternative arrangements, subject to availability.

5. Travel Documents and Requirements

It is your responsibility to ensure you have:

• Valid passport with sufficient validity (typically 6 months from date of travel)
• Required visas and travel permits
• Travel insurance (highly recommended)
• Health certificates or vaccinations as required
• Any other documents required by the destination country

We are not responsible for any denial of entry or travel disruptions due to missing or invalid documents.

6. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance covering medical emergencies, trip cancellation, baggage loss, and other travel-related risks. We are not liable for any losses, damages, or expenses incurred due to lack of adequate insurance coverage.

7. Limitation of Liability

To the maximum extent permitted by law:

• We act as an intermediary between you and service providers (airlines, hotels, tour operators, etc.)
• We are not liable for any acts, omissions, or defaults of third-party service providers
• Our liability is limited to the amount paid by you for the specific service
• We are not responsible for delays, cancellations, or changes due to circumstances beyond our control
• We are not liable for personal injury, loss, or damage to property during travel

8. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, strikes, or other force majeure events.

9. Customer Responsibilities

You agree to:

• Provide accurate and complete information at the time of booking
• Comply with all applicable laws and regulations of the destination
• Respect local customs, cultures, and environments
• Behave responsibly and not cause disruption to other travelers or service providers
• Notify us immediately of any changes to your travel plans or requirements

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Travquench Travel Private Limited or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Dispute Resolution

In the event of any dispute or claim arising from these Terms or our services, both parties agree to first attempt to resolve the matter through good faith negotiations. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.