Privacy Policy

Last Updated: January 26, 2025

At Travquench Travel Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Date of birth and gender
• Passport and visa information
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your travel bookings and reservations
• To communicate with you about your bookings, inquiries, and travel arrangements
• To provide customer support and respond to your requests
• To send you promotional materials, newsletters, and travel offers (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To prevent fraud and ensure the security of our services
• To analyze website usage and trends

3. Information Sharing and Disclosure

We may share your information with:

• Travel Service Providers: Airlines, hotels, tour operators, and other service providers necessary to fulfill your travel arrangements
• Payment Processors: Third-party payment gateways to process your transactions securely
• Business Partners: Trusted partners who assist us in operating our business and serving you
• Legal Authorities: When required by law, court order, or government regulations
• Emergency Situations: To protect the safety and security of our customers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data during transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of our website.

6. Your Rights and Choices

Under applicable data protection laws, you have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent for marketing communications
• Data portability (receive your data in a structured format)

To exercise these rights, please contact us at contact@travquenchtravelprivatelimited.in or call us at +91 9648563216.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Delhi, India.